Fido account page is lying to you

Fido account page is lying to you

Fido account page is lying to you

SOLVED
I'm a Contributor Level 1

Fido account page is lying to you

On your account page it says you have unlimited domestic SMS outgoing how great!

 

 

 

 

 

FidoLie.png

 

 

 

But if you actually try and use this so-called unlimited SMS you get the following (And FYI I SMS my own mobile number to ensure it was domestic)

 

FidoTest.png

 

 

 

 ** Edited to add labels**

Accepted Solution

Re: Fido account page is lying to you

Solved by Former Moderator FidoRanya

Hey @Vortex-5

 

Welcome to the community Smiley

 

Thanks for bringing this to our attention. I'd like to confirm that the 40¢ a minute plan does not include unlimited outgoing  text messages as a feature, this should not be showing on fido.ca . I'll send you a PM so we can have this fixed Smiley .

 

Talk to you soon! 

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Former Moderator

Hey @Vortex-5

 

Welcome to the community Smiley

 

Thanks for bringing this to our attention. I'd like to confirm that the 40¢ a minute plan does not include unlimited outgoing  text messages as a feature, this should not be showing on fido.ca . I'll send you a PM so we can have this fixed Smiley .

 

Talk to you soon! 



I'm a Contributor Level 1

Ah ok I wasn't looking for a refund I only wanted to point out a bug.

 

New customers may be confused by this and get into a billing dispute.

That's alright, but, the fact is that you really shouldn't be seing that your plan comes with unlimited outgoing texts when it doesn't and we can fix that for you!

 

Just reply to our DM and we'll get started. Smiley

 

 



I'm a Contributor Level 1

Not entirely sure do I DM your mod account?

We got your PM and we're on it! Smiley