Fido Text Msg is not working with some numbers

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I'm a Participant Level 2
I'm a Participant Level 2

Fido Text Msg is not working with some numbers

I have 2 numbers in the account. One of them is working fine while the other is not working with text. Sending msg received "Failed to send Msg".

Anyone knows what's wrong is that?

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Senior MVP Senior MVP
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Re: Fido Text Msg is not working with some numbers

Hello HWAI,

 

 Welcome to the community!

 

  Is your phone from Fido? Are you trying to send a SMS or MMS? If you're trying to send MMS, have you verified your data is enabled? Have you verified that your phone's APN includes the proper MMS settings? You can verify those settings here.  Have you verified your Short Message Service Center (SMSC) number? It should be +1-514-993-1123.

 

Hope this helps 😀

 

Cheers

 

Cheers

 


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I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido Text Msg is not working with some numbers

Your info is helpful and I have fixed the issue. The setting of phone has been changed in recent update that caused that issue. Thank you so much.

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