Fido Stores - Montreal - Two Locations - Wrong store opening hours

[neeraj1995]

Hello everyone, 

writing this short post to highlight the misguidance or miscommunication via the Fido website. I went to visit a local store here in Montreal to activate my sim card. There were two locations:

Fido

Located in: Edifice Place du Quartier

1111 Rue Saint-Urbain Unit R19A, Montreal, Quebec H2Z 1Y6

Fido

Located in: Complexe Desjardins

175 Boulevard René-Lévesque O Unit 236, Montréal, QC H2X 3Y2

Both stores were supposed to be open on Saturday from 10 PM onwards and when I went there, both locations were closed. I tried communicating the same on Fido customer services to explain the annoyance that i went through and I did not have a network on the phone to call the store beforehand. I hope to expect resolution on the same and Fido should own the responsibility to update their websites and co-ordinate with their local stores. Thanks!

[neeraj1995]

Hello Moderator - I visited the both locations on Saturday at between 11 to 11:30 AM (EST). Thanks!

[FidoPhilippe]

Thanks again @neeraj1995!

[FidoPhilippe]

Hey @neeraj1995! Philippe here. Welcome to the community.

I sincery apologize for the inconvenience and thank you very much for providing this information! I'll make sure this gets forwarded to the right people.

Before I do, can you confirm the times you were at each location please? That would be a great help!

Thanks!