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Fido Refund

I'm a participant level 1
I'm a participant level 1

I have contacted Fido over the past year for my negative balance to be refunded back to me.
At first I was told a cheque has been issued to my address and it may take some time.
After more than 6 months of wait, I contacted Fido again to see if I can get the refund through my credit card instead since I still have not recieved my cheque. I was then told the refund request will be made in the next few days.
Three months later, I still do not see any refund made to my credit card so I decided to contact Fido again.
This time I was told my cheque was cashed and a copy of that was sent to me which I have not recieved either.
This whole process has been dragging on for a year now.



Hey @jyaug! We're really sorry to read about your recent experience with us, please feel free to contact us so we can investigate the situation.