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Fido Customer Service Chat is Down

I'm a participant level 3
I'm a participant level 3

Is anyone else not able to use the customer service chat? Everytime I try and start one, whether it's on a mobile phone or PC, it just loads a blank page. Not sure where else I can let fido know.


Former Moderator
Former Moderator

Hello @dhicks123,


I'm sad to hear you're having difficulty reaching out via live chat. This shouldn't happen.


Is this only using Wi-Fi or using both networks types? When have you tried last to reach out?

You can also view the different methods of contacting us here