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Feel lied to

I'm a participant level 1
I'm a participant level 1

So I've called and used Facebook chat and to be honest I feel defeated. I've been lied to and had the proof still ignored oh and the best part was hung up on 3x. The most recent was I upgraded (I wasn't going to but when I logged in the s20 ultra was 0 dollars and 77 a month. When I got the bill it was 108. I contacted fido via phone and chat phone was "disconnected" and chat basically said they don't see it online so it didn't exist. I'm not a **bleep** I know what i signed up for. When I asked about promotions I got well if your not happy u can cancel.

I've been a good customer and to be honest I feel like a absolute piece of **bleep** thanks to fidos customer service. 



Hi @Xtremehairlynn !


Just to let you know, we've bleeped out some words used in your post as they went against the Community guidelines and terms of use.


That being said, I'm sorry you feel this way, but I understand that not getting the offer you expected comes as a bad surprise. Sad


I'll send you a PM so we can discuss it further!