FORMAL COMPLAINT

[deep123]

Does anyone know how to file a formal complaint  to Fido higher authority,  not to customer service representative?

I have wasted many hours with customer service along with being forwarded to supervisor over the phone and my issue has not been resolved. I have only been given the run around, lied to and spoken down to. I am extremely fed up and want to file a formal complaint about my unresolved issue. 

[Cawtau]

Hello again,

  You should note that you will only be referred to the Ombudsman once the proper escalation process had already been exhausted (see here). You might also refer here for steps to Resolve a Concern.

Hope this helps 😀

Cheers