Subject: Complaint Regarding Rude and Uncooperative Customer Service Experience
Dear Fido Customer Care Team (Sales team-Nadine)
I am writing to express my dissatisfaction with a recent experience with your customer service regarding my mobile data plan. Unfortunately, my interaction left me frustrated due to the unhelpful and unprofessional manner of your representatives.
Firstly, the representative I spoke with was rude and dismissive, making it difficult to communicate my concerns effectively. Instead of offering solutions or attempting to understand my issue, I felt dismissed and that my concerns were not being taken seriously. Additionally, the lack of cooperation and unwillingness to explore potential solutions or escalate the issue was disheartening.
I’ve been a Fido customer for [specify how long, if applicable], and until now, I have always been satisfied with the service. This experience, however, has made me question my choice in service provider. I hope that Fido will take this feedback constructively and provide further training to ensure that all representatives handle customer inquiries with respect and professionalism.
Thank you for your attention to this matter. I would appreciate it if someone could reach out to discuss a resolution.
Sincerely,
SP
