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FORMAL COMPLAINT

mwyndham
I'm a participant level 1
I'm a participant level 1

November 2023

FORMAL COMPLAINT - Fido please look into the first call centre agent I spoke with who was completely rude and unhelpful and totally messed up the phone transfer/port request for the two lines I activated. Total disaster. Needs to be retrained extensively or fired. Unacceptable. Have cancelled my Fido account and x2 lines and will never return.

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1 REPLY 1

FidoAnthonyZ
Former Moderator
Former Moderator

December

Hello @mwyndham,

 

Welcome to the community!

 

I'm sorry to hear that you didn't have the best experience which eventually ended with you cancelling your two lines.

 

If you need anything, we'll be here. Feel free to reach out via these methods. 



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