Hello everyone,
FIDO DOES HARD CHECK INQUIARY IN YOUR CREDIT SCORE WITHOUT CONSENT - BE FULLY AWARE OF THIS.
Let explain my story:
On Tuesday Nov 12, 2024 I received a promotional phone call from FIDO, they offered me a deal, so I decided to take it, the agent on the phone tried to submit the order, but she had technical issues adding the promotion to the final order, so she said that she will call me during the following days once she had it fixed. During this time, I was asked if I if give authorization to do ONE credit check, which I approved.
On Friday Nov 15, the same agent called me as she promised, and explained that the promotional code has been added successfully, so she can submit the order. Before she did it, I asked; will FIDO do a second hard check in my credit score? I explained to her, that one was already done on Tuesday (Nov 12), the agent said NO, FIDO will not do a second credit check. Trusting is her word; I accepted the contract and she submitted the order. Right after that I got an e-mail saying that I am now FIDO’s customer.
On Saturday, after I woke up the first thing I see on my phone, that the I received a credit alert flagged saying that I got 2 hard inquiries back to back from FIDO. I checked, and one was from Nov 12 and the second one from Nov 15.
I was really upset about this, knowing that I am joining a cellphone company that is fraudulent and do illegal things: such as; checking credit scores without consent. I decided to call FIDO, the agent who spoke with me told that she made all the relevant notes to the specialist team who will look after this situation. This agent guaranteed that they will call me within the next 24h. I asked her: how the other department could actually call me "within 24 hours" knowing that the next day is Sunday, she said affirmingly that they work on Sundays. I asked her what if they don’t call, she said they will. So, I asked can you call me on Monday to follow up and verify that they actually called me, in the scenario if they don’t at least someone can transfer me to speak with a manager without going in circles and repeating myself. She said yes. she will call me on Monday to follow up. Guest what? She never called. AND OBVIOUSLY I did not get phone call on Sunday from the "correct department taking care of my matter"
After this is clear that no one is accountable at FIDO.
Today Nov 19, I decided to call this phone number: 1-888-288-2106 suggested by a Moderator listed in this Forum. I explained all this AGAIN, and the agent transferred me to a Manager. The Manager Moh put me on hold couple times while he talked to other unit/departments, his first interaction was speaking with the Credit Operation department, this department they acknowledged to Moh that they cannot do anything about it or bring any resolution, evethough they admitted that they did 2 credit checks. Moh after receiving this incompetent answer, contacted as second interaction the Office of President, he explained all the precents listed above and told me that this office will call me this Friday Nov 22 in the morning to offer me a solution.
I asked what if they don’t call me on Friday, he said to call him back using his interaction ID and explain all over again to connect to a Manager.
Let me be clear, I will not port my current phone number to the FIDO SimCard until this matter is resolved. Why would I leave another cellphone company to a one that has not done anything right other than doing fraudulent activities on my account. I am afraid now of that at any moment they could do another hard check without justification/consent. Meaning now I am paying 2 lines of cellphones simultaneously.
As bare minimum, firstly FIDO must provide a letter stating that they did a second hard check without my consent, so I can dispute it with TransUnion. Secondly sending me a cheque paying to dispute this matter, as you may know you need to pay a service to do that, thirdly the fact that if I dispute this matter with FIDO’s money, they may remove the hard check out my credit history but they will no bring up the points back, so FIDO need to find a way to make things right around this credit damage
Hoping someone who can bring a proper resolution and make things right and contact me by Friday. Otherwise, I will post a video on Social media with all my phone calls video/recording, maybe more people have been victims in the same way with an unsuccessful resolution.
Thank you for reading this!
