FIDO-EXT in Invermere

[truoni]

For the past week or so I have been on FIDO-EXT in Invermere, BC. Has the nearest tower suddenly gone down? Are other customers experiencing the same?

[FidoLony]

Hey @truoni,

We're sorry to learn about this situation! 

We suggest to take a look at our coverage map and also our Network Aid which can be access via the Fido App! 

By all means, you can also get in touch with our customer care team to review this further!

[truoni]

I was able to fix it by going into my phone settings and manually selecting the 4G network. Not sure why it was stuck on EXT. Tech support on the phone thought the issue a physical network issue related to insufficient towers in my area, but evidently it was just a phone issue.

[FidoValerie]

Thank you for letting us know! Glad to hear this is resolved.