Fido

truoni

For the past week or so I have been on FIDO-EXT in Invermere, BC. Has the nearest tower suddenly gone down? Are other customers experiencing the same?

truoni

I select the offer and get as far as "proceed to checkout." At that point, clicking proceed does nothing. The process won't go any further. Is an agent required to accept an exclusive plan offer, or what's the problem?

truoni

"We’re really sorry we can’t assist you, something went wrong. Let’s go get you a Live Chat agent." Nothing happens after this.

truoni

Unfortunately I am going to be forced to leave this network and switch to Telus, which seems to have a cell phone tower closer to where I live and should give me better reception in this town.Before I do that, and because I have had good Fido service...

truoni

I was offered a phone exchange where I return my phone and they send me a new one. This is part of the 15 days satisfaction policy.The problem is that I just realized that the phone I sent back via UPS is missing the SIM card tray.I just found it lay...

truoni

I was able to fix it by going into my phone settings and manually selecting the 4G network. Not sure why it was stuck on EXT. Tech support on the phone thought the issue a physical network issue related to insufficient towers in my area, but evidentl...

truoni

I will just get an agent to do it for me tomorrow. Also used to be available in the chat function here, but looks like options are limted when support hours close. Not a big problem. I'm sure during normal hours I can get it sorted.

truoni

It's working now.

truoni

Thank you for all the excellent replies. This case is as good as solved, but I do have one additional question, and it's that although my current phone is not allowing me to use my data without LTE, most phones should allow me to select the network m...

truoni

I phoned the Rogers tech support and seem to have some improvement since they "refreshed" the network in my area. My 4G signal now is adequate with 3 bars consistent in my home and sometimes even 4. Lowest at 2 bars. It's when the phone says LTE that...

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FIDO-EXT in Invermere

Not letting me checkout with my exclusive offer

Chat is not working

Consistently poor signal strength in Invermere, BC

Phone Exchange

Re: FIDO-EXT in Invermere

Re: Not letting me checkout with my exclusive offer

Re: Chat is not working

Re: Consistently poor signal strength in Invermere, BC

Re: Consistently poor signal strength in Invermere, BC