Extra add data add ons

Extra add data add ons

Extra add data add ons

Ab710
I'm a Participant Level 1

Extra add data add ons

I cancelled my data add on in November and I'm still getting charged for it even though I cancelled it and when I checked my Fido app inside there was no mention of this data add on to my current internet where I'm supposed to get 14 gb and I'm still getting 11. Even though I cancelled my plan 2 months back Fido is still charging me for the unused internet and the cancelled plan.

1 REPLY 1
FidoKenny
Moderator

Hello @Ab710 and welcome to the Community.

 

In order to verify the data included in your plan, we will need access to your account.

 

When it comes to anything related to what is included in your account, you will need to contact us so we can verify this for you.

 

You can find all the ways to reach us here.