sim card not working after porting

sim card not working after porting

sim card not working after porting

SOLVED
rakesh5085
I'm a Participant Level 1

sim card not working after porting

it has been more than 2 hours and number isnt active.. i recevied my second sim ( the first one was not delivered ) and i think customer service guy must have ported it to previous sim..

 

first day with fido and this treatment ???

Accepted Solution

Re: sim card not working after porting

Solved by MVP MVP

Hello @rakesh5085,

 

Welcome to the community!

 

If you did a new activation the SIM would arrive already activated but if you did not receive the first SIM and Fido sent you a replacement that SIM would come pre-activated and you will need to old SIM to activate the new one yourself.

 

Since you do not have the old SIM you will need to contact customer service and they will be able to activate the new SIM card for you. 

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KAPABLE-K
MVP

Hello @rakesh5085,

 

Welcome to the community!

 

If you did a new activation the SIM would arrive already activated but if you did not receive the first SIM and Fido sent you a replacement that SIM would come pre-activated and you will need to old SIM to activate the new one yourself.

 

Since you do not have the old SIM you will need to contact customer service and they will be able to activate the new SIM card for you.