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Extra Bonus 3GB Data Disappeared?

arshiesst
I'm a Participant Level 1
I'm a Participant Level 1

Hi. I signed for 2 lines on last Boxing Day and both of our plans came with extra 3 GB data bonus. The extra data was showing online and on the mobile app as well but it has disappeared recently from the app/online account. Is it possible that someone at Fido removed it? Anyone else has experienced the same thing?

1 REPLY 1

NaliniR
I'm Qualified Level 1
I'm Qualified Level 1

Hi @arshiesst,

 

Since this is account related I would suggest you contact customer support so they can go over your account to see exactly what is going on.

 

You can contact customer support through any of the available methods listed here.