Extending a Temporary Suspension

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Extending a Temporary Suspension

Hi there,
I asked to hold my account for two months. I'm asking now to extend my account to hold for another month to be 3 months total.
How can I request an extend?
Thanks

 

 

 

Accepted Solution

Re: Extending a Temporary Suspension

Great news everyone!

 

We can still suspend numbers that are not on an agreement for $7 a month, once every 12 months, for up to 12 months! What's changed though is that a  temporary suspension can be extended as long as the request doesn't total over 12 months!

 

For example, if you're on a 3-month suspension you can only extend by up to 9 months.

 

Hope that helps! 

View solution in context
Flag this to a Moderator
Message 1 of 12
3,703 Views
Highlighted

Re: Extending a Temporary Suspension

@mf_4 A moderator here can PM you and get it done. 

You can also reach out to Fido on Facebook or Twitter for any account-specific questions.



Flag this to a Moderator
Message 2 of 12
3,618 Views
Highlighted
Former Moderator
Former Moderator

Re: Extending a Temporary Suspension

Hi there @mf_4

 

Thanks for reaching out to the Fido Community Smiley We're always happy to help out!

 

As for the "Temporary Suspension" for 2 months, are you registered to the $7/month suspension?

 

I'd just like to clarify what kind of suspension you have first Smiley Thanks!

 

 



Flag this to a Moderator
Message 3 of 12
3,614 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Extending a Temporary Suspension

Yes it's the $7/month suspension
It should ends on 24th of March and I want to extend it to 24th of April
Thanks

Flag this to a Moderator
Message 4 of 12
3,602 Views
Highlighted
Former Moderator
Former Moderator

Re: Extending a Temporary Suspension

I see! To clarify: It is not possible to extend the $7 suspension. 

 

Once the suspension is set-up & has begun, it cannot be modified afterwards. 

 

Here's a few more important points to know about this suspension program: 

 

- This suspension is offered once every 12 months for 2-4 consecutive months. -

 

- If you need the service to be restored before the end date, you can contact us by phone, chat, or email.

 

Let me know if this answers your question Smiley



Flag this to a Moderator
Message 5 of 12
3,600 Views
Highlighted
Moderator
Moderator
Solution

Re: Extending a Temporary Suspension

Great news everyone!

 

We can still suspend numbers that are not on an agreement for $7 a month, once every 12 months, for up to 12 months! What's changed though is that a  temporary suspension can be extended as long as the request doesn't total over 12 months!

 

For example, if you're on a 3-month suspension you can only extend by up to 9 months.

 

Hope that helps! 



Flag this to a Moderator
Message 6 of 12
2,356 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Extending a Temporary Suspension

Hi I would like to extend my temporary suspension. I am still on vacation 

Flag this to a Moderator
Message 7 of 12
2,170 Views
Highlighted
Former Moderator
Former Moderator

Re: Extending a Temporary Suspension

Hey @Rgill,

 

I moved your post to this thread since we already had an accepted solution

 

Because your request is specific to your account, we'll have to move to PM to assist you. You'll receive a message in a moment. 

 

For any account related inquires, you can always reach out directly via other channels so we can assist you right away. 



Flag this to a Moderator
Message 8 of 12
2,147 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Extending a Temporary Suspension

Hi, 

 

It is very urgent. I am still in vacations abroad. 

 

Could you suspend my fido number in April 2019, starting now April 1,2019 please. I will pay 7.00 canadian dollars plus tax to keep my number please.

 

Could you confirm by email if you did that please?

 

Regards.

Samuel

Flag this to a Moderator
Message 9 of 12
1,607 Views
Highlighted
Moderator
Moderator

Re: Extending a Temporary Suspension

Hey @smartstore!

 

Since your request is account specific we'll have to chat in private. We're sending you a private message Smiley


See you there!

 

 



Flag this to a Moderator
Message 10 of 12
1,591 Views