Extending a Temporary Suspension

Extending a Temporary Suspension

Extending a Temporary Suspension

SOLVED
I'm a Participant Level 2

Extending a Temporary Suspension

Hi there,
I asked to hold my account for two months. I'm asking now to extend my account to hold for another month to be 3 months total.
How can I request an extend?
Thanks

 

 

 

Accepted Solution

Re: Extending a Temporary Suspension

Solved by Moderator

Great news everyone!

 

We can still suspend numbers that are not on an agreement for $7 a month, once every 12 months, for up to 12 months! What's changed though is that a  temporary suspension can be extended as long as the request doesn't total over 12 months!

 

For example, if you're on a 3-month suspension you can only extend by up to 9 months.

 

Hope that helps! 

View solution in context
13 REPLIES 13
I'm a Participant Level 1

Hi, 

 

I would like to extend my suspension period as well. Because of COVID, I won't be in Canada as planned. Originally I suspended my number for a 4 months period,  now I need to extend for 4 more months, which adds up to 8 months. Could you please help me? 

Hello @Tesszhou,

 

Welcome to the community!

 

You will need to contact customer service and they can extend the suspension for you.

 

You can contact them even from outside of the country through any of the available methods listed here.



I'm a Participant Level 3

Hi, 

 

It is very urgent. I am still in vacations abroad. 

 

Could you suspend my fido number in April 2019, starting now April 1,2019 please. I will pay 7.00 canadian dollars plus tax to keep my number please.

 

Could you confirm by email if you did that please?

 

Regards.

Samuel

Hey @smartstore!

 

Since your request is account specific we'll have to chat in private. We're sending you a private message Smiley


See you there!

 

 



I'm a Participant Level 1

Hi there. I would also want to extend the suspension for one more month. I can't contact you guys and I can't call you from outside Canada. Can you help me with this. Thank you so much

Hey @Sulinguyen

 

You need to contact us through one of our customer service channels. Here's our contact us page.

While abroad, you can still live chat, contact us on Facebook or Twitter. 

 

I also answered your PM. Talk to you soon. Smiley 
 

 



I'm a Contributor Level 1

Hi I would like to extend my temporary suspension. I am still on vacation 

Hey @Rgill,

 

I moved your post to this thread since we already had an accepted solution

 

Because your request is specific to your account, we'll have to move to PM to assist you. You'll receive a message in a moment. 

 

For any account related inquires, you can always reach out directly via other channels so we can assist you right away. 



Former Moderator

Hi there @mf_4

 

Thanks for reaching out to the Fido Community Smiley We're always happy to help out!

 

As for the "Temporary Suspension" for 2 months, are you registered to the $7/month suspension?

 

I'd just like to clarify what kind of suspension you have first Smiley Thanks!

 

 



I'm a Participant Level 2

Yes it's the $7/month suspension
It should ends on 24th of March and I want to extend it to 24th of April
Thanks

I see! To clarify: It is not possible to extend the $7 suspension. 

 

Once the suspension is set-up & has begun, it cannot be modified afterwards. 

 

Here's a few more important points to know about this suspension program: 

 

- This suspension is offered once every 12 months for 2-4 consecutive months. -

 

- If you need the service to be restored before the end date, you can contact us by phone, chat, or email.

 

Let me know if this answers your question Smiley



Great news everyone!

 

We can still suspend numbers that are not on an agreement for $7 a month, once every 12 months, for up to 12 months! What's changed though is that a  temporary suspension can be extended as long as the request doesn't total over 12 months!

 

For example, if you're on a 3-month suspension you can only extend by up to 9 months.

 

Hope that helps! 



@mf_4 A moderator here can PM you and get it done. 

You can also reach out to Fido on Facebook or Twitter for any account-specific questions.