Error in Summary of fees (Confirmation email) - Confusing us with sales tax

Reply
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Error in Summary of fees (Confirmation email) - Confusing us with sales tax

Considering I'm home watching the kids since school is cancelled (snow day), I have the time to write this post, otherwise I'd have just dropped the matter.

 

 

The monthly cost of the phone in the shop/pages is before sales tax.

 

alkizmo_1-1581091742869.png

 

 

 

Yet this is what I saw in my confirmation email

 

summary.png

 

 

At first impression, it looked like 42.16 crept up sneakily to 48.48 because it is part of the 113.94 total described as "before tax".

 

I had to call CSR to find out that the 48.48 is the taxed cost of the phone and contrary to what is clearly indicated in the summary of monthly fees, it will not be taxed again. Once I had demystified the summary of fees, I had to do a weird calculation to get to my total cost after tax:

 

+65.46 (plan)

- 27.17 (discount)

-----------

38.29

x 1.149905 ( add taxes GST&QST)

-----------

44.03

+ 48.48 (phone after tax)

-----------

92.51 total cost with taxes

 

 

Why why why? The shop/phone page shows the cost before-tax at 42.16, the "Summary of monthly fees" shows the plan cost before taxes, so why confuse everyone by randomly using the after-tax cost of phone? The calculation is simpler if all numbers are before-tax:

 

+65.46 (plan)

+42.16 (phone)

- 27.17 (discount)

-----------

80.45

x 1.149905 (GST&QST)

-----------

92.51 total cost with taxes

 

The result is the same, but nobody gets confused.

 

Happy snow day!

 

 

Flag this to a Moderator
Message 1 of 2
146 Views
Highlighted
Moderator
Moderator

Re: Error in Summary of fees (Confirmation email) - Confusing us with sales

Hey @alkizmo!

 

Thanks so much for your detailed feedback, it really is appreciated!

 

We've passed it along to the team in charge and they'll review this as we want things to be as simple as possible for our customers Smiley

 

Thanks again, happy weekend! ​​​​​​​



Flag this to a Moderator
Message 2 of 2
125 Views