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Dropped Calls and lack of Network

I'm a participant level 2
I'm a participant level 2

I am having a lot of issues with losing my network (can't place calls) or dropped calls since the outage April 19. I am still having troubles on an ongoing basis. I am ok to connect on wifi but calls are a problem and need this for clinical appointments etc. This is problematic. FIDO!!!! You need to fix this.



Hey @VMcLean


Welcome to the Fido Community!


The service was fully restored for all impacted customers on April 19th in the evening. I am very sorry that hasn't been the case for you. We totally understand how important it is for you to have a working device at all times. Can you tell us a little bit about the steps you've taken to try and resolve this situation?


You can also reach out to our technical support team through these channels. It's important to call them from a different device for troubleshooting purpose.


If you wish, we can also send you a message here.