I don't understand why I can't order esim online. I
order my plan and phone online. Why do I need to go in store to get esim? Why is complicated to do it by me self? Even ur website said, you can get it if you call support.
Existing Line (Switching to an eSIM)
Step 1:Purchase a new eSIM card from a Fido Store or by contacting us.
I talked to live chat and called also, both are telling me to go to store without a clear explication why.
With the current covid situation, I think you should take in consideration that some people live far away from fido store and some store are closed.
Can you help me with Esim as well? I ordered a new line and it comes with a normal sim card.
Can you help me to order a new esim to my address ? or help me to add a new plan with esim instead of normal sim card?
It's sad that on fido.ca we can't order a new contract with esim and customer service could not help.