Double charged for $10 auto-refill

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I'm a Participant Level 1
I'm a Participant Level 1

Double charged for $10 auto-refill

Anyone else get double charged with auto-refills.

 

We are pay by the minute $0

Unlimited text add-on @ $10

 

Balance is not low $40+

 

Why would it charge $10 twice?

 

 

***Edited to add labels***

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Re: Double charged for $10 auto-refill

Hey Eightball!

With the AutoRefill monthly service, refills will be processed for each add-on individually even if you have enough money already in your balance. If you have as you say a $10 plan with a $10 add-on, you will be billed on your credit card $10 times 2 every 30 days.

I hope this clarifies.
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Re: Double charged for $10 auto-refill

Hey Eightball!

With the AutoRefill monthly service, refills will be processed for each add-on individually even if you have enough money already in your balance. If you have as you say a $10 plan with a $10 add-on, you will be billed on your credit card $10 times 2 every 30 days.

I hope this clarifies.


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I'm Helpful Level 2
I'm Helpful Level 2

Re: Double charged for $10 auto-refill

Same as my issue here?

http://forums.fido.ca/t5/forums/forumtopicpage/board-id/NonTechnical/thread-id/3690

 

Seems they haven't fixed that bug yet :catfrustrated:

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