Does FIDO deliver new sim card along with new device upgrade?

[broccoliathome]

I've just upgraded my simple flip phone with a smart phone. The flip phone uses a different sim card. Will Fido ship me a new sim card to work with the new phone? Thanks in advance to anyone who's done that and shares their experience.

[Yuly]

Hello 

my name is Yuly and I requested two time a new SIM card because I lost it but I didn't receive yet and I can't use my cellphone and I am paying my contract without using 

please can someone help me it's an emergency 

[FidoSaad]

Hey @Yuly,

Welcome to the community

That is odd, how long ago have you placed these orders, and have you received a confirmation of those 2 orders as well?

Perhaps you can clarify through which channel you've requested those SIM card so we can better assist you. You can also reach out to us immediately at these channels so a Fido representative can take a closer look at your account.

[FidoPamela · Accepted solution]

Hi @broccoliathome! 

Welcome to the Community  

If the size is different, we'll indeed ship you a new SIM with the phone. 

Don't hesitate if you have any other questions!