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Does FIDO deliver new sim card along with new device upgrade?

I'm a participant level 1
I'm a participant level 1

I've just upgraded my simple flip phone with a smart phone. The flip phone uses a different sim card. Will Fido ship me a new sim card to work with the new phone? Thanks in advance to anyone who's done that and shares their experience.




I'm a participant level 1
I'm a participant level 1


my name is Yuly and I requested two time a new SIM card because I lost it but I didn't receive yet and I can't use my cellphone and I am paying my contract without using 


please can someone help me it's an emergency 

Former Moderator
Former Moderator

Hey @Yuly,


Welcome to the community Smiley


That is odd, how long ago have you placed these orders, and have you received a confirmation of those 2 orders as well?


Perhaps you can clarify through which channel you've requested those SIM card so we can better assist you. You can also reach out to us immediately at these channels so a Fido representative can take a closer look at your account.

Former Moderator
Former Moderator

Hi @broccoliathome


Welcome to the Community Smiley 


If the size is different, we'll indeed ship you a new SIM with the phone. 


Don't hesitate if you have any other questions!