Didn't receive Refer a Friend credit

[leeyus]

Hi,

I referred my friend last December, and when I contacted the Fido team about the credit on April 2023, they told me that it is under investigation, and till now no response. How can I avail myself of this credit? Can someone help?

[MohitGupta121]

Same, with me they sending automated reply everytime. But nothing else.

[Blackbird_SR71]

same here refer a friend is for real?

[FidoRania]

Hey @Blackbird_SR71 & @leeyus,

To confirm, yes, our ''Refer a Friend'' program is real!

If you have any questions or concerns concerning the ''refer a friend'' offer, please contact us here, we'd be more than happy to help.

[leeyus]

Hey @FidoRania,

Like I said I have mailed and chatted with the customer support several times and still they are replying as this is under investigation. 

[leeyus]

Don't even know. I haven't even heard back from till now.

[Cawtau · Accepted solution]

Hello Leeyus,

  Welcome to the community!

  I understand it can be frustrating waiting for a reward with no answers. There are specific requirements for eligibility for both referrer and referree. You can view information regarding the program here. You can also view the Terms & Conditions of the program here.

  If you would like to query a specific referral, you would need to contact the Refer-a -Friend support team.

  You should note that the forums are community-driven and not intended as a venue for customer services. If you have other specific account issues, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers