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Device upgrade

Anvil-Loon
I'm a Participant Level 2
I'm a Participant Level 2

I completely understand there are unusual delays with processing and receiving device upgrades right now. I've been waiting for a couple weeks now for an order confirmation, which is totally fine, but today I received an email stating my account has been updated to reflect the cost of the device. Should I not have received an order confirmation prior to this? It's a little confusing. 

3 REPLIES 3

jnicolak
I'm a Participant Level 2
I'm a Participant Level 2

My acount change came in around 3 hours ago and I got a text recently saying Purolator picked up my device. I still haven't gotten any emails from Fido about it but the Purolator info was all accurate so I'm guessing there's some delay in the email system.

Anvil-Loon
I'm a Participant Level 2
I'm a Participant Level 2

Thanks for the info. My case has turned out similar to yours. Just notified by FedEx the device has been shipped. 🤷‍:male_sign:

Hey @Anvil-Loon & @jnicolak  Smiley

Thank you very much for your patience and your understanding! I definitely understand you're looking forward to getting your new devices.
 

Are you now able to track your orders? 
Is everything alright on your end? 

Keep us posted!