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January 2022
I completely understand there are unusual delays with processing and receiving device upgrades right now. I've been waiting for a couple weeks now for an order confirmation, which is totally fine, but today I received an email stating my account has been updated to reflect the cost of the device. Should I not have received an order confirmation prior to this? It's a little confusing.
Solved! Go to Solution.
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January 2022
My acount change came in around 3 hours ago and I got a text recently saying Purolator picked up my device. I still haven't gotten any emails from Fido about it but the Purolator info was all accurate so I'm guessing there's some delay in the email system.
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January 2022
Thanks for the info. My case has turned out similar to yours. Just notified by FedEx the device has been shipped. 🤷:male_sign:
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January 2022
Hey @Anvil-Loon & @jnicolak
Thank you very much for your patience and your understanding! I definitely understand you're looking forward to getting your new devices.
Are you now able to track your orders?
Is everything alright on your end?
Keep us posted!