Device Savings Recovery Fee

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I'm a Participant Level 1 Hellohi786
I'm a Participant Level 1

Device Savings Recovery Fee

I recently upgraded my phone online. Today I received my bill and I have been charged an amount of $97.50 twice ($97.50 as Early upgrade fee and $97.50 Device savings recovery fee.) Why?????

$97.50 Early Upgrade fee is legit however what is DSRF?? I didn’t get any message while upgrading online about DSRF. This is very frustrating!!!!!

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Re: Device Savings Recovery Fee

Hey @Hellohi786!

 

Welcome to the community Smiley

 

You should only be charged once if you have a balance left on your contract, not twice.  Did you make sure that you haven't received a credit on another page of your bill?

 

If there is none, you can contact us using any options you'll find here and we'll take a look at this with you.  Alternatively, we can send you a PM.

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Re: Device Savings Recovery Fee

Hey @Hellohi786!

 

Welcome to the community Smiley

 

You should only be charged once if you have a balance left on your contract, not twice.  Did you make sure that you haven't received a credit on another page of your bill?

 

If there is none, you can contact us using any options you'll find here and we'll take a look at this with you.  Alternatively, we can send you a PM.



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