Delete My Account on Fido?

[kathyy]

Is it possible to delete a registered online account?

I want to change the email address where the bill is sent to. But the new email I want to use is already registered - I registered it the other day (mistakenly) and could't connect any account. So what can I do now?

Thanks!

[kathyy]

I want to change the email address where the bill is sent to. But the new email I want to use is already registered - I registered it the other day (mistakenly) and could't connect any account. So what can I do now?

Thanks!

[Navjotjassa]

I want to delete my past bills and Fido account 

[FidoKenny]

Hello @Navjotjassa 

For assistance in cancelling your account, you will need to contact our customer service. You can find the ways to reach our team here.

[Cawtau · Accepted solution]

Hello Kathyy,

  Welcome to the community!

  I think you would need to contact customer services to remove the other email registration so you can change the email in My Account. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.

Hope this helps 😀

Cheers