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Delete My Account on Fido?

kathyy
I'm a participant level 1
I'm a participant level 1
Is it possible to delete a registered online account?

 

I want to change the email address where the bill is sent to. But the new email I want to use is already registered - I registered it the other day (mistakenly) and could't connect any account. So what can I do now?

Thanks!

3 REPLIES 3

Navjotjassa
I'm a participant level 2
I'm a participant level 2

I want to delete my past bills and Fido account 

Hello @Navjotjassa 

For assistance in cancelling your account, you will need to contact our customer service. You can find the ways to reach our team here.



Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Kathyy,

 

  Welcome to the community!

 

  I think you would need to contact customer services to remove the other email registration so you can change the email in My Account. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.

 

Hope this helps 😀

 

Cheers