Daytime rate Evening Rate

[Kiwi_Roy]

I was shocked to find you charge me 50 cents per minute when I go over 300 minutes, that is highway robbery.

Please explain when my package goes from daytime rate to evening, what time does this happen?

I have been a loyal fido customer for many, many years, I don't appreciate it when you threaten to cut me off when I am a few days over.

[Kiwi_Roy]

How come we can no longer phone the phone company, don't you have a phone in your office?

[FidoVan]

Hi there @Kiwi_Roy and welcome to the Community!

In order to take a look at your plan's details, we will need you to reach us out through one of your regular servicing channels for assistance. We will be more than happy to sort this out with you.

Please follow this link and find the best channel that suits your best: https://www.fido.ca/consumer/contact-us/my-fido-services

Talk to you soon!