Databytes saying I’m connected to wifi

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Databytes saying I’m connected to wifi

I literally turned it off in settings, still says I am connected and won’t let me use databytes.

Accepted Solution

Re: Databytes saying I’m connected to wifi

Hey Community! Smiley

 

Keep an eye on this thread for updates to this. 

View solution in context
Flag this to a Moderator
Message 1 of 12
973 Views
Highlighted
Moderator
Moderator

Re: Databytes saying I’m connected to wifi

Hey @DefencePenguin ,

 

Welcome to the Community Smiley

 

You do have the latest version of the Fido App, correct?

 

However I see that our tech team is aware of this situation and working on a fix as soon as possible.

 

We'll update this thread as soon as we have more info.

 

Hope this helps!



Flag this to a Moderator
Message 2 of 12
882 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Databytes saying I’m connected to wifi

I am having the same issue as well.  I tried logging out of the app, deleting the app and all with my wi-fi turned off and I still get this message

Flag this to a Moderator
Message 3 of 12
870 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Databytes saying I’m connected to wifi

There seems to be a problem with data bytes not recognizing that you’re on WiFi. Even when I travel and have the WiFi option unchecked it still gives me an error message saying that I’m on WiFi. It occurred post recent update. 

Flag this to a Moderator
Message 4 of 12
753 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Databytes saying I’m connected to wifi

I am unable to access my data bytes. It says “data bytes not available while on WiFi” which I am not, I am on LTE. I also have the newest app and I have done a hard reset. I have also deleted and re downloaded app. Any suggestions?

Flag this to a Moderator
Message 5 of 12
779 Views
Highlighted
Moderator
Moderator

Re: Databytes saying I’m connected to wifi

Hey @Gannicus ,

 

Welcome to the Community!

 

When was the last time you activated an extra hour of data? Also, you do have the latest version of the App and OS on your device? Smiley

 

If it's the case, then it could be related to the situation mentioned in my previous post.



Flag this to a Moderator
Message 6 of 12
834 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Databytes saying I’m connected to wifi

  1. I do have the latest version of the app and the last time I activated data bytes was probably a week or two ago
Flag this to a Moderator
Message 7 of 12
830 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Databytes saying I’m connected to wifi

Same issue. I’m on a training wanting to use data bytes but it won’t work. 

Flag this to a Moderator
Message 8 of 12
820 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Databytes saying I’m connected to wifi

Weird thing is l, I went home and I am now on WiFi and it pops up that I can tap to start my free hour. Bizarre. I think somethings wrong with the app. Anyone else with this problem?

Flag this to a Moderator
Message 9 of 12
753 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Databytes saying I’m connected to wifi

Yes. Same issue for me today. Very frustrating. 

Flag this to a Moderator
Message 10 of 12
742 Views