Data bites activation on Blackberry 10

[saaber]

Hi all,

Am trying to activate the new option 5hrs free data on pulse plan on Blackberry 10 but it does't work when i shake the phone when Fido account app. Any idea to suggest.Thanks

[FidoPierre]

Hey @saaber, 

Welcome to the Community. 

Can you confirm if you're using the most recent version of the My Account App?

If so, do you see a button that reads ``GET MY FREE DATA`` instead of the shake to activate function? 

It's important to also note that the minimum requirements for this to work is a Pulse plan and for your phone to be running either iOS 8.2 and above or Android 4.2 and above. You can check out more details about this here. 

I hope this helps.