I want to file a compliant to a customer service representative whose first name is Gurminder, he stated several times "It means I'm here, So stay connected patiently.", "and I said stay connected patiently. May I know if you received that message?". He did not provide any service to me and just kicked me out of the livechat. The interesting thing is these words are not showing in the log that was sent to me after the chat.
I understand it's a busy time to customer service reps, while it's not the execuse to throw attitude to customer and just let them hang on the queue waiting to be serviced. I don't know whether there is a performance evaluation, it looks defenitly there are something needs to be improvied.
Could you advise how I can file this compliant?
