Credit report showing charged off

[JayDeol_1]

I had samsung s8 from fido in August 2018 and in november 2019 fido executives educate me that I have to pay 280 dollars for s8 if I want to have samsung s10 plus and I had done the same i pay 429 dollars in december 2019 and got s10 plus but my equifax credit report shows that I am not paying anything to fido since nov 2019 and fido is expecting me to pay and after 6 months (june2020) it's showing charged off means fido don't think I am going to pay the debt while fido executives in store or on the phone tells me that I don't owe anything to fido as I am paying all my bills before time now I don't have any idea how I can remove that charged off label from my credit report 

Thanks in advance for any kind suggestions. 

[FidoPhilippe]

Hey @JayDeol_1! Philippe here. Welcome to the community.

It's possible that you may have another account in your name that's showing up in your credit report, or it could be an error. I suggest you contact our credit operations team to have a look at all that, so we can all get a better idea of what's going on.

You can reach them via *732 on your Fido phone. I hope that helps!

[JayDeol_1]

I have contacted them today morning and they are looking into it and said they need 3 days to solve this and will call me whenever it's done and yes you are right it is a another account added to my credit report which is not mine.