Credit on PAY-AS-YOU-GO account I'm going to Cancel

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I'm a Participant Level 1
I'm a Participant Level 1

Credit on PAY-AS-YOU-GO account I'm going to Cancel

Hello everyone... 

 

I have several pay-as-you-go accounts that I don't use and wish to cancel.  Upon discovery, most of them have outstanding carry over balances like the following:

 

Screen Shot 2019-11-24 at 10.59.53 PM.png

 

 

Am I entitled to getting a credit of some sort?  Do they pay out these outstanding balances?

 

Thank you!

 

 

 

 

 

 

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Re: Credit on PAY-AS-YOU-GO account I'm going to Cancel

Hello Alex96,

 

  Welcome to the community!

 

  Unfortunately, the deposits to your pre-paid accounts are non-refundable (see Terms & Conditions; section 7b). They do not pay out balances on pre-paid accounts. However, you are entitled to use the services until the completion of your balance(s).

 

Hope this helps 😀

 

Cheers

 


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