Credit on PAY-AS-YOU-GO account I'm going to Cancel

[alex96]

Hello everyone... 

I have several pay-as-you-go accounts that I don't use and wish to cancel.  Upon discovery, most of them have outstanding carry over balances like the following:

Am I entitled to getting a credit of some sort?  Do they pay out these outstanding balances?

Thank you!

[Cawtau]

Hello Alex96,

  Welcome to the community!

  Unfortunately, the deposits to your pre-paid accounts are non-refundable (see Terms & Conditions; section 7b). They do not pay out balances on pre-paid accounts. However, you are entitled to use the services until the completion of your balance(s).

Hope this helps 😀

Cheers