Credit Limit

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I'm a Participant Level 2 Hersheylorraine
I'm a Participant Level 2

Credit Limit

 My credit Limit is at $500 and it's gone down to $360+ I'm just curious as to how or what's causing it to go down? 

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Re: Credit Limit

Hey @Hersheylorraine

 

The remaining amount on your credit limit goes down when you have pending charges on your account or if you have a balance due on your account.

 

Hope it helps!

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Solution

Re: Credit Limit

Hey @Hersheylorraine

 

The remaining amount on your credit limit goes down when you have pending charges on your account or if you have a balance due on your account.

 

Hope it helps!



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I'm a Participant Level 1 mariahdm
I'm a Participant Level 1

Re: Credit Limit

This is the second time fido suspended my account without reaching my 500 credit limit and yes I made payments. How are we supposed to contact support when the * line doesnt even ring through. Very fed up.

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Re: Credit Limit

Hey @mariahdm

 

I've moved your message here as it does deal with a similar topic.

 

As the solution mentions, keep in mind that a credit limit on an account is impacted by any pending charges as well as the current balance.

 

What this means is that if for example your balance is $450 and you have a $500 limit and during the month your account accrues over $50 of additional charges (example, $60 of data overages) then your credit limit would be reached and the account suspended.

 

Is it possible you have charges pending? These can include overages, long-distance charges, as well as any upgrade costs. 

 

We suggest that you reach out to us so that we can double-check for you! 

 



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