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Credit Limit

I'm a Participant Level 2
I'm a Participant Level 2

 My credit Limit is at $500 and it's gone down to $360+ I'm just curious as to how or what's causing it to go down? 


I'm a Participant Level 1
I'm a Participant Level 1

This is the second time fido suspended my account without reaching my 500 credit limit and yes I made payments. How are we supposed to contact support when the * line doesnt even ring through. Very fed up.

Hey @mariahdm


I've moved your message here as it does deal with a similar topic.


As the solution mentions, keep in mind that a credit limit on an account is impacted by any pending charges as well as the current balance.


What this means is that if for example your balance is $450 and you have a $500 limit and during the month your account accrues over $50 of additional charges (example, $60 of data overages) then your credit limit would be reached and the account suspended.


Is it possible you have charges pending? These can include overages, long-distance charges, as well as any upgrade costs. 


We suggest that you reach out to us so that we can double-check for you! 


Former Moderator
Former Moderator

Hey @Hersheylorraine


The remaining amount on your credit limit goes down when you have pending charges on your account or if you have a balance due on your account.


Hope it helps!