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Confirmation Email is different than what was promised

Vivi_10
I'm a Participant Level 1
I'm a Participant Level 1

Hi,

 

I was offered a $20 dollars discount for my current plan instead of $15 from black Friday promo. I received the critical information summary which doesn't align what has been agreed on. Fido only removes my existing $15 discount without applying agreed $20 discount 

1 REPLY 1

FidoSaira
Moderator
Moderator

Hey @Vivi_10,

 

Thank you for the details!

 

The offer you were made is generally what is communicated through the email confirmation. If there's an error, please contact us through these channels and we'd be happy to look into it with you.