Conditional Call Forwarding for Prepaid Customers

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Conditional Call Forwarding for Prepaid Customers

Hi,

 

I'm a prepaid customer ($.40 anytime prepaid).  I'm a old time cusmtomer and used to be able to do conditional call forwarding to my work phone (ie when my phone is off/unreachable, busy, or no response).  However recently I discovered it wasn't forwarding my calls.

 

I am able to set a unconditional call forward but not the conditinonal ones.  I get a cryptic message about MMI error or something.  Is Conditional Call Forwarding available to prepaid customers?  Note I used to be able to do this on fido and current can do UnConditional Call Forwarding.

 

I've read the help page but it doesn't specify for prepaid customers.

 

http://www.fido.ca/web/Fido.portal?_nfpb=true&_pageLabel=GCT_Support&template=addon&sub_template=pre...

 

Thanks!

 

Accepted Solution

Re: Conditional Call Forwarding for Prepaid Customers

Hey @netmind!

 

@Cawtau is correct Smiley If you have Voicemail, then conditional call forwarding will not work. If that's the case, we can always disable your voicemail.

 

Let us know if that's the case and if you'd like to do that! To disable it we can send you a PM right here on the Community or you can reach out to us.

 

Keep us posted Very_Happy

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Re: Conditional Call Forwarding for Prepaid Customers

Hello Netmind,

 

  Welcome to the community!

 

    The page you referenced describes the call-fowarding for Prepaid services. One thing to note, do you have voicemail? As far as I am aware, the By the Minute (40¢ Anytime) now includes voicemail. If that's the case, conditional call forwarding will not work (see link you posted). You might consider contacting customer service or sending a moderator a PM to see if they can disable your voicemail.

 

Hope this helps Smiley

 

Cheers


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Re: Conditional Call Forwarding for Prepaid Customers

Hey @netmind!

 

@Cawtau is correct Smiley If you have Voicemail, then conditional call forwarding will not work. If that's the case, we can always disable your voicemail.

 

Let us know if that's the case and if you'd like to do that! To disable it we can send you a PM right here on the Community or you can reach out to us.

 

Keep us posted Very_Happy



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