Complaint Regarding Interaction with Agent Honoré at Fido

[dolcee]

Hi everyone,

It seems like Fido doesn't have an email or any support whatsoever to receive feedback from customers so I'll write my complaint here.

I am writing to express my dissatisfaction with a recent phone call I had with Agent Honoré at Fido on the 12th of October 2023 at around 10 AM (EST). During the conversation, I politely requested that he address me by my last name, but he continued to use my first name, which I found disrespectful and unprofessional. Furthermore, Agent Honoré spoke very slowly and repeatedly reiterated the same statements, which seemed designed to provoke impatience and frustration. This behavior was not only unhelpful but also a waste of our time, especially when we had other pressing matters to attend to. 

I kindly request that a supervisor at Fido review the recorded call to assess the situation accurately. I would appreciate it if the supervisor could then contact me to further discuss this issue and address my concerns. Thank you for your prompt attention to this matter. 

@Complaint

[FidoValerie]

Hey @dolcee

Welcome to the Community! 

Sorry to hear about your recent experience. That certainly doesn't sound like the type of service we aim to provide.

That said, the Fido Community is intented to be used as a forum for customers to help each other and share tips, so we don't have access to your account details from here to find who you spoke with or locate the call.

If you'd like to share this feedback about the specialist, please reach out via any method listed here and we'll be happy to help further and address this.

[dolcee]

I understand this is your standard response to a complaint on a forum but as I've already reached out via the chat and via phone call, they've both times returned me w no answer whatsoever on how to leave a complaint. It would be great to have an email to send my complaint to. 

[FidoValerie]

Although we don't handle complaints or customer service via email, you can send us a private message on Facebook, X (formerly Twitter) or Instagram and we'll be happy to help. 

The links to these platforms can also be found on our contact page.