Complaining

[soso1378]

I disconnected my sirvice on 31st of July before I left Canada , so why should I pay -14.63

[Hebah]

I would like to make a complain. Friday Mar1st I called fido customer service asking for better offer as I ve been with food for 2 years. The representative told me he can give me 10% off and confirmed that. Today I got my bill and no discount applied. I called fido customer service to inquire about that. Another representative looked into my account and said that no discount applies. Are you serious???
Is that how you treat your customers and you are asking me if I recommend you. This is outrageous

[FidoAmanda]

Hey Hebah, 

Welcome to the Community. 

That's definitely not the way we strive to treat our customers. 

We'll need to take a look in your account to find out what happened. 

We'll be sending you a PM shortly.

[KAPABLE-K · Accepted solution]

Hello @soso1378,

Welcome to the community!

If your final invoice shows  -$14.63 that means Fido owes you that amount because its a negative balance. Fido  will send you a cheque for that amount.