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Charged twice for plan change

I'm a participant level 1
I'm a participant level 1

I switched my mobile plan and transferred my number for a Black Friday sale, and weeks after, I realized I was charged twice. My bill shows I was charged for both my old and current plans. I went to the Fido local store and the staff just said they couldn't solve it and asked me to call Fido!! Also, why am I seeing my promotion only valid for a month? On my Usage & Manage page, my current plan is back to $39! That's not what I got on Black Friday!!!


Senior MVP Senior MVP
Senior MVP

Hello Alvinnn,


  Welcome to the community!


  If you were not aware, you should note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer accounts so we would not be able to address your matter. If you would like to have someone look into your situation, you would need to contact customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


  That said, were you charged fully for the two plans? If you change plans mid-cycle, your services and monthly fees will be prorated for the duration each plan has been used (see here). Is it possible those charges were prorated?


Hope this helps 😀