Charge on cancelled account

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I'm a Participant Level 2
I'm a Participant Level 2

Charge on cancelled account

Hi guys,

 

I got an email this morning saying I owe $34.

 

Why is Fido charging me on my cancelled account before the 15 days and they are charging me $34 for the activation fee and unused services. Has someone ever experience this? This is one of the reasons why I did not want to go on fido in the first place, cheating their customers and having horrible services and unknown charges. 

 

Can someone please help me with this issue? 

 

Thanks.

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Community Specialist
Community Specialist

Re: Charge on cancelled account

Hey there jco03, 

 

Sorry to see you go Sad

 

Customers are still responsible for the following charges:

 

-Prorated Monthly Service Fee (MSF)

-Any usage not included in the price plan

-911 fee(s), if applicable

Were you billed for anything else other than those fees?



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