Changing phones

Service interruption

An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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Changing phones

Changing phones

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Changing phones

Hi, I'm trying to take the sim card out of my current phone and put it into a new to me phone.  However when i do that the new phone needs a code.  I tried the PUK but it doesnt work.  Any suggestions?


Hey @Willow24


Welcome to the Community!


Your Fido sim will work in any compatible device. It seems like what you need is the unlocking code. Can you confirm your new device model and if it is unlocked?


If the phone is locked to another network, you will need to contact them and get the unlocking code before you can use your Fido sim card.