Hi, I forgot my access code for my voicemail and I tried to change it. I called the number, changed the access code and the robotic voice told me that it was changed "successfully". However, I tried to use my new access code and it didn't work. I tried using the app, but I couldn't because I have a prepaid account. How do I change my voicemail access code?
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If changing your access code via the IVR system didn't work (despite stating it was successful), you might need to contact customer service for assistance. You should note that there is a dedicated line for customers with pre-paid services (see here).
You should also note that voicemail appears to be available on a pay-per-use basis with some of their pre-paid plans.
Hope this helps 😀