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Cannot view usage details for prepaid on fido.ca, my account.

robert53e
I'm a Participant Level 1
I'm a Participant Level 1

Hi. I made a long call on June 9 and I went to fido.ca to check the length of the call on my prepaid phone. When I got there I could not find any usage details as I have in the past. According to the message on my phone I will be billed again July 11. How can I retrieve the usage details for June 9. Thank you.

1 REPLY 1

FidoDaniela
Former Moderator
Former Moderator

Hey there @robert53e, welcome to the community! This seems like an account related question. You can reach out to customer service here and they will be able to help you out Smiley