Cannot view usage details for prepaid on fido.ca, my account.

Cannot view usage details for prepaid on fido.ca, my account.

Cannot view usage details for prepaid on fido.ca, my account.

I'm a Participant Level 1

Cannot view usage details for prepaid on fido.ca, my account.

Hi. I made a long call on June 9 and I went to fido.ca to check the length of the call on my prepaid phone. When I got there I could not find any usage details as I have in the past. According to the message on my phone I will be billed again July 11. How can I retrieve the usage details for June 9. Thank you.

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Former Moderator

Hey there @robert53e, welcome to the community! This seems like an account related question. You can reach out to customer service here and they will be able to help you out Smiley