Cannot view bill charges and details

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I'm a Contributor Level 1 EricaKBell
I'm a Contributor Level 1

Cannot view bill charges and details

So I am on a $40 smart plan, 400MB, unlimited text and 300weekday minutes. My recent bill was $138, but it wont let me view why. I know I didnt go over my data, and as for minutes I know I didnt go over, and if I did i never recieved a warning text. I want to view the ebill before I pay but it says the view for fido service charges is unavailable at the moment, but it has been like that for a week and my.bill is due.

 

 

 

Accepted Solution

Re: Cannot view bill charges and details

Hi EricaKBell!

 

Have you tried downloading the PDF version of the invoice? 

 

To view or print your detailed online bill:

 

- In the "Billing&Payments" section on your Fido.ca "My account" home page, click View Bill then select the month you'd like to review.

- Next, click Save/ Print this bill (PDF) on the right side.

 

You can view the step by step instructions on how to check your detailed bill and print it on our blog here.

 

You need to download the application "Adobe reader" to view the PDF invoice. It's possible that it will not work on a smartphone or a tablet. 

 

Let me know if this helps! Smiley 

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Re: Cannot view bill charges and details

Hey @Dorothy1.

 

I took the time to look at what was said in this thread.

 

So for your March 2016 invoice, you don't have the option to download the PDF file at all?

 

I simply want to make sure.

 

Let me know Smiley



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I'm a Participant Level 2 Tdrendl
I'm a Participant Level 2

Re: Cannot view bill charges and details

I too have tried several times to view andi cannot. Life is too short and I do tha e the time for this or the desire to put my faith in correct billing so ease start mailing me my invoices and I will need to see the last years.

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Re: Cannot view bill charges and details

Hey @Tdrendl and welcome to the Community Smiley

 

Can you give me more details on the issue you have on your account?


You can't view the bills at all?

 

Let me know Smiley



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Re: Cannot view specific bill charges

Hey @Tdrendl and welcome to the Community Smiley

 

Can you give me more details on the issue you have on your account?


You can't view the bills at all?

 

Let me know Smiley



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I'm a Participant Level 1 hueanhcao
I'm a Participant Level 1

Re: Cannot view specific bill charges

HI

I can't see the bill detail. Please instruct me. Thanks

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Re: Cannot view specific bill charges

Hi there, @hueanhcao!

 

I moved your post in this thread as it deals with the same topic. Check out this page to see how to access detailed bill. 

 

Let me know if you have any questions. 

 

 



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