Cannot view bill charges and details

Reply
I'm a Contributor Level 1 EricaKBell
I'm a Contributor Level 1

Cannot view bill charges and details

So I am on a $40 smart plan, 400MB, unlimited text and 300weekday minutes. My recent bill was $138, but it wont let me view why. I know I didnt go over my data, and as for minutes I know I didnt go over, and if I did i never recieved a warning text. I want to view the ebill before I pay but it says the view for fido service charges is unavailable at the moment, but it has been like that for a week and my.bill is due.

 

 

 

Accepted Solution

Re: Cannot view bill charges and details

Hi EricaKBell!

 

Have you tried downloading the PDF version of the invoice? 

 

To view or print your detailed online bill:

 

- In the "Billing&Payments" section on your Fido.ca "My account" home page, click View Bill then select the month you'd like to review.

- Next, click Save/ Print this bill (PDF) on the right side.

 

You can view the step by step instructions on how to check your detailed bill and print it on our blog here.

 

You need to download the application "Adobe reader" to view the PDF invoice. It's possible that it will not work on a smartphone or a tablet. 

 

Let me know if this helps! Smiley 

View solution in context
Flag this to a Moderator
Message 1 of 21
5,057 Views
Highlighted
Moderator (inactive) FidoFaiza
Moderator (inactive)

Re: Cannot view specific bill charges

Hi there, @hueanhcao!

 

I moved your post in this thread as it deals with the same topic. Check out this page to see how to access detailed bill. 

 

Let me know if you have any questions. 

 

 



Flag this to a Moderator
Message 21 of 21
145 Views