Cannot see my bill, cant change my plan and device online.

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I'm a Participant Level 3
I'm a Participant Level 3

Cannot see my bill, cant change my plan and device online.

Hello,

 

I am unable see my current bill details, it says your first bill is not ready yet, and for older bills, it says "no record found". And cannot change my plan or device upgrade .

 

Talked to Fido agent but nothing worked.

 

Kindly suggest a solution.

 

Thanks

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Former Moderator
Former Moderator

Re: Cannot see my bill, cant change my plan and device online.

Hey @sunny1462!

 

Let's get to the bottom of this!

 

I take it that this is not a new account, correct?

 

When did ithis start happening? What is the error message you get when you try to change your plan or upgrade your phone?

 

When you spoke to a representaive on the phone, were they able to view your bills?

 

Let us know!



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Cannot see my bill, cant change my plan and device online.

Hello,

 

yes, I am fido customer/account holder since 2017

 

I think, from last 6 months i cannot see my current/older bills, just the payment information is visible on the page.

 

Error Message ;We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-481-FIDO (3436).

 

Fido Agent sent me a Email, How to register account online ?

But i couldn't create it with the same account number.

 

Fido Agent said if nothing works just call again to delete your acount/profile and make a new one.

 

I dont know whether he was able to see my bills or not.

 

Thanks

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Moderator
Moderator

Re: Cannot see my bill, cant change my plan and device online.

Thank you for the clarification!

 

Do you get the same error message if you use a different browser as well? 

Have you also tried clearing cookies/cache?

 

Can you also let us know if you're able to login to the Fido application with the same username/password?

 

Should this continue to be the case, we can indeed disassociate your profile completely and make a new one to see if that resolves the situation.

 

 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Cannot see my bill, cant change my plan and device online.

Hello,

 

Yes, I tried on every available computers,cell phones, different browsers, Fido App, Cleared cookies/cache but nothing worked.

 

Yes, my login works on Fido App.

 

Yes, Please delete my Account/profile.

 

Thanks

 

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Moderator
Moderator

Re: Cannot see my bill, cant change my plan and device online.

Hey Smiley @sunny1462

 

I'm sending you a PM to get this looked into. Talk to you soon.



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Cannot see my bill, cant change my plan and device online.

Hello,

 

I waited, but same error is still showing up.

 

Thanks

Sumeet

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Moderator
Moderator

Re: Cannot see my bill, cant change my plan and device online.

Hey @sunny1462

 

 I'll send you another PM so we can check this out together. Smiley 



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