Cannot receive google verification codes via SMS

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I'm a Participant Level 2
I'm a Participant Level 2

Cannot receive google verification codes via SMS

Hi,

 

Until Sunday morning, I was receiving my google verification codes via SMS completely fine. But on Monday, I tried to sign onto gmail and I never received the SMS. I have several gmail accounts all linked to the same phone number and I've never had this problem before. I've been checking every few hours the last 3 days with different accounts to see if I'd get the SMS but I haven't. I am receiving SMS from other people though. I've been with Fido for almost 2 years now. I asked a friend who also uses google two-step verification (with different carrier) if he's receiving the SMS from google when he tries to sign in just now and he said he is. Is there something blocking the SMS messages from google?

 

Thanks and all help is appreciated

 

 

 

Accepted Solution

Re: Cannot receive google verification codes via SMS

Hi @FidoManuel,

 

You're suggestion to disable Wifi worked. After disabling Wifi I was able to receive an SMS message to the Message app on my iPhone. I've now successfully recovered my Google account.

 

Much appreciated to the Fido Community in helping me fix this nagging issue. Smiley

 

Dennis

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Moderator
Moderator

Re: Cannot receive google verification codes via SMS

Hey @uyfytd and thank you for using the Community Smiley

 

 

@Community: Anyone else having that situation happening?



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Cannot receive google verification codes via SMS

Hey, thanks a lot for your reply. I just tried it and it's working again but that was pretty scary. Do you know what it could've been? It didn't work for a couple of days

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Former Moderator
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Re: Cannot receive google verification codes via SMS

That's awesome! Thanks for letting us know! 

 

Not too sure what would cause that. Sounds like the issue may have been on the other end though. 

 



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Cannot receive google verification codes via SMS

It's happening to me currently.

I joined Fido on Thursday. Was receiving SMS messages to temporary phone number fine.

I completed the port of my old number to new cell phone (today).

 

Google verification codes won't SMS my new cell phone.

I called Fido support and Scott was able to SMS me.

I can receive SMS from my other contacts but Google verification code SMS messages are unsuccessful.

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Re: Cannot receive google verification codes via SMS

Hey @dchang!

 

 

Welcome to our Community Smiley

 

Was the temporary number the one registered for the 2-step verification? Have you already registered the ported-in number with your account?

 

 

 

 



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I'm a Contributor Level 1
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Re: Cannot receive google verification codes via SMS

Thanks @FidoClaudia,

 

Yes the temporary phone number is the recovery phone number for Google.

And I'd like to now change my Google recovery number to my permanent phone number.

 

Oh, and I've already removed the 2-step verification. Once I have the permanent number in place I re-enable 2-step verification.

 

 

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Re: Cannot receive google verification codes via SMS

Thanks for letting me know @dchang!

 

 

Once your permanent number takes effect, you can follow these steps to change the number registered with your account:

 

  1. Click on your name from the upper-right of any page to open your account menu.
  2. Click Settings from the account menu and select the Security tab.
  3. Under Two-step verification, click Edit.
  4. Enter your password and click Next.
  5. Enter your phone number and select Save

 

Hope this helps Smiley

 

 

 



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Re: Cannot receive google verification codes via SMS

Hi @FidoClaudia,

 

You misunderstand. The porting of my permanent number has been completed. My permanent number is my current number now. However, when I try to update my Google with my new number, it sends an SMS message (which I don't receive).

 

So for some strange reason I cannot receive SMS messages from Google (there is some problem between Google and Fido).

 

Strange.

Dennis

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Re: Cannot receive google verification codes via SMS

My bad and thanks for clarifying that @dchang!

 

Just a few more questions to better understand what's going on:

 

-are you using the Google Authenticator app?

-are you still using the same device as previously or did you recently change it when you joined us?

 

Let me know and we'll take it from there Smiley



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