Cannot reach anyone at Fido

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I'm a Participant Level 2
I'm a Participant Level 2

Cannot reach anyone at Fido

I was trying to change my plan to 10g for $60 on live chat. I had waited for hours and when someone had responded i had gotten disconnected. Tried phoning and the response was the office is closed even though office hours does not close until 9 pm. I am hoping that all the people who have gotten disconnected will still be able to get the plan. 

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Moderator (inactive)
Moderator (inactive)

Re: Cannot reach anyone at Fido

Hi @kr5,

 

I replied to your other post and also replied to your PM. 



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Cannot reach anyone at Fido

Hello can you please help me 

i will cancel my account

thank you

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Former Moderator
Former Moderator

Re: Cannot reach anyone at Fido

Hello @ellaclaud

 

We replied to your PM. 

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Cannot reach anyone at Fido

Hi,

 

is there anyone that can help me i have been on hold with fido for more than 2.5hrs and i really need this promo of $60 for 10gs or anything to help me save money. I have been a loyal customer and i think its so frustrating that fidos customer service isnt helping me. Their live chat isnt responding either. 

 

 

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Community Specialist
Community Specialist

Re: Cannot reach anyone at Fido

Hi there @Tanyavirk

We had an overwhelming response to this promotion and understand that not everyone was able to take advantage of the limited time offer.

 

We have lots of great deals available for customers, especially around the holiday season. I'll send you a PM now so we can go over your plan options together. 



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