Can’t receive verification codes since switching to Fido

Can’t receive verification codes since switching to Fido

Can’t receive verification codes since switching to Fido

mc333
I'm a Participant Level 2

Can’t receive verification codes since switching to Fido

Since switching to Fido I cannot receive verification codes as texts. This has left me unable to use several apps and access my information. I have read similar subjects from others but do not know how to solve this issue.

3 REPLIES 3
FidoPhilippe
Moderator

Hey @mc333! Philippe here. Welcome to the community. Smiley

 

I'll be happy to help you with that! I'll need to ask you a few questions though:

 

1. Are you using a mobile plan or data-only plan for this?

 

2. If it's a mobile plan, did you recently port-in your number?

 

Let us know!



mc333
I'm a Participant Level 2

1. It is a mobile plan

2. yes, I just ported in to Fido in-person and that process was complete 

 

thanks

What apps are you having a hard time receive the codes for?